Contact

Any questions? Just ask.

You'll hear back within two business days, usually sooner.

The quick fixes first.

A book won't sync

Your data refreshes when you open the app and several times a day on its own, and you can refresh it yourself twice a day. If a book has been stuck for more than a day, open it in Settings to see its status and fix the link. Please don't disconnect it to fix syncing: disconnecting can't be undone. Still stuck? Email us with the book's name.

Disconnect a book

Settings → Connected books → the book → Disconnect. Syncing stops at once, and your history from that book stays. You can connect a different book once a month.

Cancel the subscription

Cancel in the same place you paid. iPhone: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions. Website: your Lessen account page. Stuck? Email us and we'll help.

Delete my data

Settings → Account → Delete everything. Your history, model and account record are deleted. A few payment and legal records are kept for a set time, as the privacy policy explains. Or email us and we'll do it for you, with written confirmation when it's done.

No notifications

Check your phone first: Focus modes and notification settings silence more alerts than anything else. Lessen's risk alerts can be allowed through Focus in your phone's settings.

Switch Quit and Lessen

Settings → Your plan → Mode. It takes one confirmation, in either direction. Your history always stays; the lapse and relapse counts start fresh.

For anything else. A bug, a billing question, a book we don't cover yet. Email admin@lessen.app.