Effective September 27, 2026 · Version 2026-09-27.1
This policy supplements Lessen's Terms and the Billing, Cancellation and Refund Policy. The seller is Udom Software LLC, a Nevada limited liability company, doing business as Lessen, 732 South 6th Street, Suite N, Las Vegas, NV 89101. Email: admin@lessen.app.
1. The promise
Bet less in your first 30 days with Lessen than you did before Lessen, or we refund your first payment. To qualify, you need to use Lessen the way it is built to be used during those 30 days. The four conditions are in section 4, and the app shows your progress on each one every day.
Quit Mode and Lessen Mode are covered the same way. If you are in Quit Mode and a bet happens, the promise still measures whether you bet less than before.
2. Who it covers
- New Lessen consumer memberships whose first sportsbook connection happens on or after September 26, 2026.
- One promise per person, across every account, email address and payment method.
- Only a membership you paid for. Free, trial-only, test or complimentary access has no payment to refund. The free trial itself costs nothing.
- The clinician portal and its plans are not covered.
3. How "bet less" is measured
- Your 30 days start the moment your first sportsbook connects to Lessen and end exactly 30 days later.
- During: we add up the dollars you staked on every bet your connected sportsbooks report for those 30 days, whatever the result of the bet.
- Before: we take the dollars you staked in the 12 months before your first connection, from the same connected sportsbooks, and work out an average 30 days. If those sportsbooks show bets older than 12 months, we use the full 12 months. If not, we count from your first reported bet.
- You bet less when the dollars staked during your 30 days are lower than that average 30 days before.
- A fair "before" needs enough history: at least 60 days and at least 8 bets before your first connection. If your connected sportsbooks show less than that, there is nothing fair to compare against and the promise does not apply to that account. The app says so on your first day, during the free trial and before any payment.
- Only connected sportsbooks count. Lessen cannot see bets placed at a sportsbook you did not connect, and we never use estimates or your own guesses. A sportsbook you connect later in the 30 days is counted in both the before and the during numbers, so the comparison stays like for like.
- We use the bet records as your sportsbooks report them. If a sportsbook corrects a record later, the corrected record is used.
4. What the promise asks of you
All four, during your 30 days:
Open Lessen every day. Each calendar day counts once you open the app while signed in, at any time that day, in the time zone saved in your account. That is 30 days out of 30.
Answer at least 4 in 5 risk alerts. An alert is answered when you open it and pick one of the moves it offers, whenever you get to it. If Lessen sends you no alerts, this condition is met.
Do three protection steps by the end of day 7:
- Set a deposit limit at every sportsbook you connected. In Quit Mode, set it as low as the sportsbook allows. If a sportsbook or prediction market you connected does not offer deposit limits, this step does not apply to it.
- Block gambling payments with your bank or card company. If your bank cannot block gambling, removing your saved cards from every connected sportsbook counts instead.
- Install a gambling blocker on your phone.
You mark each step done in your protection plan inside the app. Lessen cannot see your bank, your phone or your limits, so we rely on your word. Steps you did before your 30 days started also count.
Keep your sportsbooks connected. Do not turn a sportsbook off in Lessen during your 30 days, and repair a connection that drops within 3 days. If a connection stops updating because you self-excluded or took a break at a sportsbook, tell us and it will not count against you.
Your progress on every condition is shown in the app under Settings, Your first 30 days, and on the Home screen while the 30 days run.
Problems on our side never count against you. If Lessen was down, an alert did not reach you, a record is missing, or anything else on our side kept you from meeting a condition, that condition is treated as met for the time affected.
5. How to claim
- Email admin@lessen.app from the email on your Lessen account, with the subject "Lessen promise refund", within 14 days after your 30 days end.
- We check the same records the app shows you and reply within 10 business days. If you qualify, we send the refund within 10 business days after we tell you so.
- If you qualify, we refund your first subscription payment: the amount you actually paid for your first month or your first year, including tax. Charges for extra sportsbooks are not included.
- Website purchases are refunded to the original payment method. If you paid through Apple or Google, those stores control their own refunds, so we send the same amount to you directly by a method we agree with you. You do not have to go through the store.
- A refund under the promise cancels the subscription it refunds. You are welcome to join again later, but the promise applies only once per person.
6. What the promise is not
- It is not a promise of recovery, treatment or any health result. Lessen does not treat, cure or diagnose gambling disorder, and it is not a substitute for professional care.
- It is not a promise that you will stop betting.
- It does not reduce any other refund right you have under our Billing, Cancellation and Refund Policy, an app store's rules or the law.
- If you are in crisis, call or text 988, or call the National Problem Gambling Helpline at 1-800-522-4700 or 1-800-MY-RESET, at any hour.
7. Records and fairness
To check the promise we use your account records: the days you opened the app, the alerts you received and the moves you picked, the protection steps you marked done, your sportsbook connection history and the bets from your connected sportsbooks. They are kept while your account exists, as described in the Retention Schedule, and you can download them with Export my data.
We may refuse a refund where the records show the promise was misused, for example a protection step marked done that was not done, or more than one claim by the same person. If you disagree with a decision, reply to our email and a person will review it again.
8. Changes
We may change or end the promise for memberships that start later. A change never reduces the promise for 30 days that have already started.
Questions: admin@lessen.app or the company address above.