Effective September 8, 2026 · Version 2026-09-08.2
These Terms govern the Lessen app, lessen.app, and related services provided by Udom Software LLC, a Nevada limited liability company, doing business as Lessen, 732 South 6th Street, Suite N, Las Vegas, NV 89101. Email: admin@lessen.app.
1. Agreement and order of terms
You agree to these Terms when you affirmatively accept them in the account flow or otherwise enter an agreement that expressly incorporates them. If you do not agree, do not create an account or use restricted account services. We present the applicable documents before acceptance and record the version accepted. Website visitors remain subject to applicable law; merely viewing a public page does not itself authorize health-data collection, research or billing.
The Clinician Portal Terms apply to practice accounts, and the Shared Page Recipient Terms apply to recipients. The Billing and Cancellation Policy explains payment administration. A separately signed agreement controls a direct conflict within its stated scope, followed by the relevant supplemental terms and these Terms. A mandatory consumer protection always controls over a conflicting contract provision. Privacy and health-data notices describe our practices; accepting a contract is not consent to an optional research, sale or sharing activity.
If you accept for an organization, you represent that you have authority to bind it. “You” includes that organization only within the scope of that authorized use.
2. Eligibility and accounts
Lessen is offered to adults at least 21 years old in the United States who can enter a binding contract. Provide accurate account and eligibility information. Each person must use their own login, protect credentials and verification links, and promptly tell us about suspected unauthorized use. You are responsible for activity you authorize, not automatically for all unauthorized conduct regardless of its cause.
Connect only sportsbook accounts you own and may lawfully access. Do not circumvent self-exclusion, legal restrictions, account security or another person's permissions. People seeking to stop gambling are welcome; nothing in Lessen authorizes reopening a prohibited betting account. A sportsbook may not support a connection, and maintaining a Lessen subscription does not entitle you to violate that sportsbook's lawful terms.
3. What the service does
Lessen provides read-only betting-history summaries, patterns, goals, support tools, predicted risk windows, selected notifications, the Les AI companion, and user-directed sharing. Quit Mode and Lessen Mode reflect different user goals. Screening tools and inferences are informational. Available features depend on platform, connection support, data sufficiency, permissions and plan.
Lessen cannot place or block bets, move sportsbook funds, prevent access to betting sites, guarantee abstinence, or detect activity from accounts you have not connected. We do not offer picks, odds, gambling strategies or investment advice. A clinician portal account provides software access, not patients, referrals, credentials or a right to see anyone's data.
4. Health and emergency limits
Lessen is not a medical practice, therapist, crisis-monitoring service or substitute for professional care. It does not diagnose, treat, cure or prevent a condition. No clinician-patient or other professional relationship with Udom Software LLC arises from using it. An independent clinician's professional relationship with you is separate.
Do not rely on an alert, absence of an alert, score, shared page or Les response to decide whether someone is safe. Staff do not continuously review messages, patient accounts or review queues for emergencies. Notifications can fail or arrive late. If there is immediate danger, call 911. In the United States, call or text 988 for crisis support. For gambling support, use the resources listed in the app or at Resources, including 1-800-522-4700. Contact information may change; emergency responders remain the appropriate route for an immediate emergency.
“Evidence-informed” describes the basis for a design choice, not proof that Lessen produces a clinical outcome. Do not delay, replace or stop professional treatment because of an app result. These limits do not remove any legal duty we otherwise owe you.
5. Connections, data and availability
You direct SharpSports to connect the accounts you select and permit Lessen to process the supplied records to provide the requested service under the privacy notices. The provider may require its own terms and consent. Lessen does not receive your sportsbook password. Connections may fail because of credentials, verification challenges, a provider outage, unsupported books or changed external systems.
Records, historical coverage, settlement status and calculations can be delayed, missing or corrected. A zero, blank or unavailable value must not be taken as evidence of no betting. We identify known limitations and refresh status. Predictions are estimates from observed history, not promises about future behavior. You should verify material information with the original source and an appropriate professional when relevant.
We may maintain, improve or change the service. We aim to give reasonable notice of a material reduction affecting a paid period and provide any cancellation or remedy required by law. We do not promise uninterrupted access or a fixed service level unless separately agreed in writing. We will not use an availability disclaimer to withhold a statutory refund or other mandatory remedy.
6. Trials, subscriptions and payment
The consumer app's standard plans are $24.99 per month or $179.99 per year, with a seven-day trial for eligible purchases where offered. One sportsbook is included; supported extra sportsbook subscriptions are $4.99 per month each, up to three total. Eligibility, taxes, selected plan, renewal amount and purchase timing are displayed in the store purchase sheet or website checkout. An annual plan is billed annually, not in monthly installments. Offers and legacy plans may differ; the disclosed checkout terms for your purchase govern.
The payment commitment comes before the sportsbook connection. Accepting the Apple, Google or website trial/subscription authorizes the disclosed renewal charge unless you cancel in time. Provider connection costs are incurred by Lessen even when a user later cancels a trial. The trial clock begins as stated at checkout, not when an import finishes. A connection problem does not silently pause or extend the trial. If connection fails, use retry/support and cancel through the provider that bills you before the displayed deadline if you do not want renewal. We will help with a remedy where appropriate or legally required.
Subscriptions renew automatically for the selected period until canceled. Apple or Google handles purchases made through their stores. Consumer subscriptions purchased on the website and the separate clinician portal plans use Stripe. Sign in with the same Lessen account to use an existing eligible subscription; do not purchase a second subscription through another provider. No optional extra book or paid portal plan is purchased merely by submitting an application, receiving approval or accepting these Terms. We obtain the required separate purchase consent.
See Billing and Cancellation for cancellation, restoration, failed payments, refunds, price changes and store-specific procedures. Deleting the app, disconnecting a sportsbook, or deleting your Lessen account does not itself cancel an Apple or Google subscription. Restoring a valid purchase recognizes access already bought; it is not a new charge.
7. User-directed sharing
Sharing is optional and is off until configured. You choose recipients and sections. A share may include current information and historical versions within the granted scope. A recipient must verify the intended address or satisfy the sharing flow. A practice membership, common email domain or subscription does not override the patient's grant.
You may revoke a share through Lessen. That ends future authorized portal access; it does not erase independent records or screenshots already taken. Share only with people you trust. A support person or clinician is not obliged by Lessen to watch the page or respond to it. Recipient obligations are in the Shared Page Recipient Terms. Do not use sharing to harass, coerce, monitor someone secretly, or condition employment or insurance on access.
8. Les, research and content
Les generates automated text and may make factual or judgment errors. It is not a human clinician, a person watching your account, or an emergency responder. Its responses may not be unique and should not be treated as professional advice. See the AI Companion Disclosure.
You retain your rights in information and original content you provide. You grant Lessen a limited right to host, process, reproduce and transmit that content only as reasonably needed to deliver your requested service, maintain security, meet legal obligations and implement authorized choices. This is not a perpetual unrestricted license to exploit health data, sell it, or train unrelated general-purpose models. Feedback about the product may be used to improve it, but sensitive account information included in feedback remains subject to our privacy duties.
Research participation is optional and separate. External research releases remain disabled pending a specific lawful program. See Research Participation. Neither these Terms nor a general preference is a consumer health-data sale authorization.
9. Acceptable use and intellectual property
Use Lessen lawfully and for its intended purpose. Do not impersonate another person or professional; access or scrape another person's data; share credentials; bypass client counts, payments or permissions; create duplicate practices to evade limits; introduce malicious code; interfere with service; attempt to reidentify coded records; or use Lessen to facilitate gambling, unlawful discrimination, harassment or exploitation. Good-faith security reporting must follow Security Reporting.
Lessen and its licensors retain their rights in software, branding, designs and other service materials. We grant you a limited, nonexclusive, nontransferable right to use the service for authorized personal or organizational purposes during permitted access. Mandatory rights, open-source license rights, and lawful interoperability or security research are not removed. Do not use our marks to suggest endorsement without written permission.
10. Suspension, termination and deletion
You may stop using Lessen and request account deletion. Cancel any subscription using the applicable billing controls. We may restrict an account when reasonably necessary for security, suspected unlawful conduct, payment failure, material abuse, or a material breach of these Terms. When practicable and safe, we explain the reason and offer a chance to correct an error. Contact admin@lessen.app to contest a restriction. We may act immediately where delay would risk harm, unlawful disclosure or security.
Termination does not transfer ownership of your data to us. Access, export and deletion requests remain available subject to identity verification and law. We retain only information justified under the privacy notices. Accrued payment obligations, limited licenses needed for lawful retention, dispute provisions and other provisions that by their nature must survive continue only to their lawful extent.
11. Warranties and responsibility
To the extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose or noninfringement. We do not guarantee a particular behavioral result, perfect prediction, provider connection, uninterrupted availability or complete data.
These exclusions do not exclude an express written commitment, statutory consumer guarantee, duty that cannot lawfully be excluded, or liability for fraud, willful misconduct or gross negligence where it cannot be limited. You remain responsible for your betting decisions and for independent professional decisions; that allocation does not excuse our own unlawful conduct.
12. Limits of liability
To the maximum extent permitted by applicable law, neither party is liable to the other under these Terms for indirect, consequential, special, exemplary or punitive damages, or lost profits arising from service use, even if advised of the possibility. Subject to the exceptions below, Lessen's total liability arising from the service and these Terms is limited to the greater of $500 or the amount you paid Lessen for the affected service during the 12 months before the event giving rise to the claim.
This limitation does not apply to fraud, willful misconduct, gross negligence, personal injury caused by conduct for which liability cannot be limited, our unlawful misuse or disclosure of personal information, or another liability that applicable law prohibits limiting. It does not reduce refunds or remedies expressly promised or required by law. Some states do not allow particular exclusions; in those states the provision applies only to the lawful extent. Nothing requires a consumer to indemnify Lessen for Lessen's own conduct.
13. Disputes and governing law
Contact admin@lessen.app so we can try to resolve an issue. Informal contact is encouraged, not a barrier to urgent relief, a privacy complaint, a regulator report or a claim approaching a legal deadline. These Terms do not impose mandatory arbitration or waive class proceedings.
Nevada law governs, excluding its conflict-of-law rules, except that mandatory protections of the state in which a consumer resides remain available. Courts in Clark County, Nevada have jurisdiction for disputes that may lawfully be brought there. A consumer may bring a claim in a competent court available under mandatory local law, including eligible small-claims proceedings. No clause shortens a nonwaivable limitation period.
14. Updates, notices and general provisions
We may update these Terms prospectively. We provide reasonable notice of material changes through the service or an appropriate account contact, and obtain renewed agreement where required. We do not retroactively change the terms of an accrued dispute or authorize a new sensitive-data use merely by posting text. If you reject a material change, you may stop use and cancel; any mandatory remedy remains available.
Electronic notices may be used where law permits. Keep account contact information current. Formal legal notices can be sent to the company address above with a copy to admin@lessen.app. If a provision is unenforceable, the remainder continues where consistent with the agreement and law; a court should limit the provision rather than invent a materially different bargain. Failure to enforce once is not a permanent waiver. We may assign these Terms in a lawful business transfer subject to our privacy commitments; you may not transfer an account to evade permissions or payment obligations.
These Terms and applicable supplemental or signed agreements form the agreement for their subject matter and do not override mandatory law. No partnership, employment or agency relationship is created. Third parties receive no enforcement rights except where expressly stated, including the Apple supplement below.
15. Apple application supplement
For an app obtained through Apple's App Store, this agreement is between you and Lessen, not Apple. Lessen is responsible for the app and its support, product claims and applicable intellectual-property claims, subject to these Terms and law. The license is for Apple-branded products you own or control as permitted by Apple's usage rules, including applicable Family Sharing or volume-purchase rights. Apple has no obligation to provide maintenance or support. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price as required by its terms; to the lawful extent, Apple has no other warranty obligation. You must comply with applicable third-party terms and US export or sanctions laws and may not use the app where legally prohibited. Apple and its subsidiaries are third-party beneficiaries of this supplement and may enforce it. Mandatory consumer rights remain intact. Google Play purchases remain subject to applicable Google Play terms in addition to this agreement.